Mr. N. Ilango, Ms. Fouzia A, Ms. B. Gayathri. Analyzing The Impact Of Employee Satisfaction On Service Quality In The Professional Couriers: A SERVQUAL Approach (With Special Reference To Delhi City). ijmrr. 2025;15(2):30-38. Accessed August 25, 2026. https://ijmrr.com/index.php/ijmrr/article/view/110