EVALUATING CUSTOMER SERVICES IN BANKING SECTOR: A CASE STUDY APPROACH. INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW, [S. l.], v. 13, n. 2, p. 167–176, 2023. Disponível em: https://ijmrr.com/index.php/ijmrr/article/view/327. Acesso em: 8 dec. 2025.