Self-Service Technologies and Customer Satisfaction: Exploring the Digital Shift in Consumer Experience. INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW, [S. l.], v. 15, n. 3, p. 7–12, 2025. Disponível em: https://ijmrr.com/index.php/ijmrr/article/view/8. Acesso em: 22 feb. 2026.