Maya Ishwarpuri Gosavi (2023) “EVALUATING CUSTOMER SERVICES IN BANKING SECTOR: A CASE STUDY APPROACH”, INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW, 13(2), pp. 167–176. Available at: https://ijmrr.com/index.php/ijmrr/article/view/327 (Accessed: 7 October 2026).