CUSTOMER PERCEPTION TOWARDS SERVICE QUALITY ON THE DIGITAL PAYMENT SYSTEM IN HYDERABAD
Keywords:
digital, study, payments, online, Hyderabad, focus and India.Abstract
In the modern world, electronic payments and transactions are essential. The use of e-transactions has
grown significantly from the moment they were introduced until the period of their demonization. In India, the
digital payment system was used after demonetization. The payment system has undergone numerous changes
recently, including the addition of digital wallets, UPI, AEPS, QR codes, and BHIM apps to facilitate the transition
to digital payments. A customer's perception of digital payments is examined in this study. To better understand how
consumers felt about digital payments, a structured questionnaire was chosen in the research process. For the
convenience of the study, both primary and secondary data were used. Respondents in Hyderabad provided primary
data for the collection.
