Impact of Information Systems on Innovation (Product Innovation, Process Innovation) - Field Study on the Housing Bank in Jordon

Abstract

Today, an organization's success may be gauged in large part by how well it makes use of and actively promotes its
information technology. As a result, many businesses today are working at full speed to discover, create, and reap the
benefits of such systems in order to realize their goals. To accommodate the demands of businesses and help with the
execution of administrative tasks, maybe the steady stream of technology advancements has facilitated faster and easier
access to information. The research set out to prove that TPS, MIS, DSS, and ESS had an impact on product and
process innovation. Housing Bank offices at all levels of management in the Irbid Governorate were included in the
analysis. All Housing Bank of Irbid Governorat workers were included in the sample. There were around 160 survey
forms sent out. The number of returned surveys is close to 152. Due to statistical inaccuracies, we had to throw away
around 13% of the questions, bringing the total number of usable surveys down to 139, or 91%. The research
concluded that there is a positive and statistically significant relationship between innovation (both product and process
innovation) and the use of management information systems, decision support systems, and Executive Information
Systems. There seems to be no link between the use of Transaction Processing Systems and new product/process
development. The researcher suggested emphasizing the use of decision support systems due to the nature of the data
which can be provided, as it depends on the internal and external data systems, which aid the organization in studying
and analyzing the internal position of the organization that reflects on its external position, and thus increases the
organization's competitiveness through the discovery of new services and products that better satisfy customer needs.