MS.VANAPAKA RAVALI, MRS. SAFINA TARANUM, MRS K.SRIVANI. A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT. INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW, India, v. 10, n. 2, p. 26–35, 2020. Disponível em: https://ijmrr.com/index.php/ijmrr/article/view/484. Acesso em: 8 aug. 2026.